Daily Call welfare check-in

The Daily Call is an optional welfare check-in service that offers peace of mind for you and your family. It is simple, safe and stress-free.

This service is available as an add-on for our clients with a MePACS Home Alarm.

How does the Daily Call work?

Simply press a button each morning to let us know you are okay. If we don’t hear from you, we will follow up until we know you are safe.

Press the button

To check-in, simply press the 'Call' button on the Home Alarm base unit between 6–11am every day.

We follow up

If we do not hear from you by 11am, we will contact you then, if needed, your nominated contacts to confirm your wellbeing.

Welfare check

If we have not been able to confirm you are okay by 3pm, we will ask emergency services to conduct a welfare check on you.

Discover daily peace of mind for you and your loved ones.

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Features & Benefits

Why choose the Daily Call

Easy to set up

No complicated technology. Set up can be done remotely by MePACS in minutes.

Affordable peace of mind

Just $6 per month for daily reassurance and added security.

Supports independence

Stay confident living on your own, knowing you have a trusted safety net.

Reduces anxiety for loved ones

Family and friends worry less, knowing you have checked-in that day.

If you miss your Daily Call, we will follow up until we know you are okay, because your wellbeing matters.

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Daily Call FAQs

What are the requirements for the Daily Call service?

Because the Daily Call runs through the Home Alarm system, you must have a MePACS Home Alarm installed to use this service.

You’ll also need at least two nominated contacts that we can contact if you don’t respond to your daily check‑in.

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What happens if I forget to press the button?

If you forget to press the button between 6am and 11am, simply call us on 1800 451 300 to let us know you’re okay.

If we haven’t heard from you by 11am, we’ll try to contact you directly. If we can’t reach you, we’ll call your nominated contacts to check in. If there’s still no response, we’ll arrange for emergency services to conduct a welfare check.

We can set up an automatic reminder to help you remember to press the button. Just call us on 1800 451 300, and we’ll arrange it remotely for your convenience.

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Can I cancel the daily call service?

We don't have lock in contracts so you can cancel this service any time. To cancel please call us on 1800 451 300.

If your alarm is funded by Personal Alert Victoria (PAV), the Daily Call service cannot be cancelled, as it is a required part of the funding program.

Can I use the Daily Call service without a MePACS Home Alarm?

No, the Daily Call service is an add-on service and works only with the MePACS Home Alarm system.
You do not need any other equipment beyond the MePACS Home Alarm.

I'm going away and won't be able to do the daily call

If you’re planning to be away from home, please let us know a few days in advance so we can place your alarm on standby. This ensures we don’t disturb you or your contacts unnecessarily while you’re away.

You can submit this online form or call us on 1800 451 300 to let us know.

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What if I’m unable to do the daily call because I've passed out?

Unfortunately, the Daily Call service can’t detect if you’ve passed out or are unable to respond. If you ever need urgent help, please press the button on your MePACS pendant or base unit to activate an alarm immediately.

If you miss your daily check‑in, we’ll still follow up before 3pm as part of the service, but it’s important to remember this isn’t a real‑time emergency alert. Your pendant alarm is the safest way to get help right away.

Why do I have to press the button between 6-11am?

The 6am–11am window allows both early and late risers plenty of time to check in, without triggering unnecessary alerts.