Daily Call welfare check-in

The Daily Call is an optional welfare check-in service that offers peace of mind for you and your family. It is simple, safe and stress-free.

This service is available as an add-on for our clients with a MePACS Home Alarm.

How does the Daily Call work?

Simply press a button on the base unit each morning to check-in. If you don't check-in, we will follow up until we know you are safe.

Press the button

To check-in, simply press the 'Call' button on the Home Alarm base unit between 6–11am every day.

We follow up

If we don’t hear from you by 11am, we will contact you. If needed, we will also call your nominated contacts to confirm your wellbeing.

Welfare check

If we have not been able to confirm you are okay by 3pm, we will ask emergency services to conduct a welfare check on you.

Discover daily peace of mind for you and your loved ones.

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Features & Benefits

Why choose the Daily Call

Easy to set up

No complicated technology. Set up can be done remotely by MePACS in minutes.

Affordable peace of mind

Just $6 per month for daily reassurance and added security.

Supports independence

Stay confident living on your own, knowing you have a trusted safety net.

Reduces anxiety for loved ones

Family and friends worry less, knowing you have checked-in that day.

If you miss your Daily Call, we will follow up until we know you are okay, because your wellbeing matters.

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Frequently Asked Questions

Will I need to contribute to the cost of the alarm?

Depending on your assessed funding level and available assistive technology (AT) budget, you may need to contribute towards the cost of the alarm.‍

The amount, if any, will be determined as part of your aged care assessment. Your provider can explain any costs before you proceed, so there are no surprises.

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Can I get an alarm while I'm waiting for my SaH package?

Yes. Your safety shouldn't have to wait. Many people choose to self-fund a personal alarm while waiting for their Support at Home assessment, approval or funding.
Once your funding is approved, we can seamlessly transition the billing to SaH.

If you live in Victoria, the Personal Alert Victoria (PAV) program may be able to help. South Australian residents may be eligible for assistance through the Personal Alarm AssistanceSA (PAASA) program.

If you're unsure which option is right for you, our team can help you explore available funding and support pathways.

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Can I choose my personal alarm provider and preferred alarm?

Yes. Consumer choice is a key part of the Aged Care Act, so you can choose your preferred personal alarm provider and device.

You can discuss your options with your SaH provider to find a solution that meets your needs, preferences and available funding.

If you'd like help finding the right option, we're happy to help.

Will a personal alarm reduce my SaH care budget?

No. Personal alarms are funded through the AT-HM Scheme, which is separate from your regular Support at Home care budget.
Accessing a personal alarm does not mean giving up your other services such as cleaning, personal care or transport.

Which MePACS alarms are eligible for Support at Home funding?

All MePACS alarms, including the monthly monitoring fees and installation are eligible for Support at Home funding under the AT-HM scheme.

How much will be covered will be determined by your assessed funding level and amount of funding you have available. Self contribution may be required for some participants.