Daily Call welfare check-in

Because the Daily Call runs through the Home Alarm system, you must have a MePACS Home Alarm installed to use this service.

We recommend you have at least two nominated contacts who we can contact if you don’t complete your daily check‑in.

We don't have lock in contracts so you can cancel this service at any time. To cancel, please call us on 1800 451 300.

If your alarm is funded by Personal Alert Victoria (PAV), the Daily Call is a required part of your service and cannot be cancelled.

If you forget to do your daily call, we won’t know that you are okay, so it’s important to remember to press the ‘Call’ button each day.

Please press the ‘Call’ button on your home alarm base unit between 6am and 11am.
If you forget, simply phone us on 1800 451 300 to let us know you are okay.

What happens if we don’t hear from you?

If we haven’t heard from you by 11am, we will follow our Missed Daily Call procedure:

• We will try to call you on your home or mobile phone.
• If we can’t reach you, we will contact your nominated contacts.
• If we are still unable to confirm you are okay by 3pm, we will arrange for emergency services to conduct a welfare check.

Need help remembering?

We can set up an automated reminder on your alarm to help you remember to press the button each day.
Please call us on 1800 451 300, and we can organise this for you remotely.

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No, the Daily Call service is an add-on service and works only with the MePACS Home Alarm system.
You do not need any equipment other than the MePACS Home Alarm.

If you are planning to be away from home, please let us know a few days in advance so we can place your alarm on standby. This ensures we don’t disturb you or your contacts unnecessarily while you’re away.

You can submit a standby request using this online form or call our Client Care team on 1800 451 300.

Unfortunately, the Daily Call service cannot detect if you have lost consciousness, fallen or can't reach the 'Call' button. That's why it is important to activate your alarm by pressing the button on your pendant as soon as you feel unwell. If the alarm is not activated, MePACS cannot teel that you are incapaciteted.

If you have missed your daily call check‑in, we will follow our Missed Daily Call procedure and check on your welfare by 3pm.

The 6am–11am window allows both early and late risers plenty of time to check in, without triggering unnecessary alerts.

We can set the daily call reminder for any time between 6am -10:30am.

Please call our Technical Support team on 1800 451 300. Let us know your preferred time and we will change it for you remotely.

Please allow 2-5 business days for the new reminder time to take effect.