Keeping Australians safe for 35 Years
Founded in 1989, MePACS has grown into a national personal alarm provider supporting over 48,000 Australians. For 35 years, we have been dedicated to helping people live confidently and independently.
Our story
Empowering Independence Since 1989
Originally called the Mt Eliza Personal Alarm Care Service, MePACS was founded in 1989 as a division of Peninsula Health. It was only available to 30 people as a Victorian government-funded service, now known as Personal Alert Victoria (PAV).
With a growing need in the community, more funding was allocated to PAV and by 1994, MePACS was supporting 2000 Victorian clients.
In 2016, MePACS became a national service. Our client base continued to grow and we now support close to 50,000 clients across Australia.
In January 2026, Peninsula Health merged with four other public health entities and became Bayside Health. As part of the new Bayside Health, MePACS continues to deliver peace of mind — empowering thousands of Australians to live with confidence and independence.
With a growing need in the community, more funding was allocated to PAV and by 1994, MePACS was supporting 2000 Victorian clients.
In 2016, MePACS became a national service. Our client base continued to grow and we now support close to 50,000 clients across Australia.
In January 2026, Peninsula Health merged with four other public health entities and became Bayside Health. As part of the new Bayside Health, MePACS continues to deliver peace of mind — empowering thousands of Australians to live with confidence and independence.
WHY CHOOSE MEPACS
We are committed to the highest duty of care
At MePACS, we genuinely value duty of care and human connection. With a focus on prompt responses and effective communication, we ensure that every client receives the assistance and reassurance they need.
24/7 Dedicated Monitoring
Guaranteed fast response day or night, so you don’t have to rely solely on family or friends for help.
Support by Trained Professionals
Our emergency response team is trained to ask the right questions in line with Triple Zero protocols.
Fast Response Times
We respond to every emergency call within 2 minutes and provide the right help as needed.
Ongoing Client Support
From easy installation to product support, and everything in between, we are here to help.
Personalised Assistance
We securely store relevant health data to tailor our response in an emergency and provide it to emergency services if needed.
Proudly 100% Australian & Compliant
All our staff are Bayside Health employees, compliant with the Aged Care Act and NDIS workforce legislation. Not a third-party call centre.
Enjoy safety and peace of mind for you and the people you love.
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Our Mission
Our mission is to help keep people safe by providing prompt and reliable professional assistance in an emergency.
Our Values
Compassion
Offering care, comfort, and support during times of need with empathy and understanding.
Authenticity
Responding with genuine care and attention, ensuring reassurance and trust in every moment.
Reliability
Offering 24/7 support, ensuring that help is available anytime, day or night.
Excellence
Upholding the highest standards through strict protocols and a strong commitment to duty of care.
People over profits
We are part of Bayside Health
Bayside Health is a major public health service in Victoria, providing world-class healthcare for more than 1.2 million people.
From 1 January 2026, Bayside Health brings Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health together into one entity. This merger aligns with the Victorian Government's Health Services Plan to deliver better, safer, more accessible and more connected healthcare for the community.
As a division of Bayside Health, all MePACS' profits are reinvested in public health initiatives and research—not the pockets of private shareholders—supporting better healthcare for all Australians.
From 1 January 2026, Bayside Health brings Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health together into one entity. This merger aligns with the Victorian Government's Health Services Plan to deliver better, safer, more accessible and more connected healthcare for the community.
As a division of Bayside Health, all MePACS' profits are reinvested in public health initiatives and research—not the pockets of private shareholders—supporting better healthcare for all Australians.
Visit Bayside Health: Peninsula Care Group
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Careers
Join us at MePACS
We are dedicated to providing life-saving personal alarm and emergency response services. Join our passionate team and make a real difference in people's lives.
Current Roles
Emergency Response Operator
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