Peace of mind begins at home
Peace of mind begins
at home
Inclusions & pricing
For regional areas please
contact us for a quote.
How does Home Alarm work?
Press the button
Talk to us
We take action
Why the Home Alarm is an easy choice
Home Alarm
funding options
Daily Call check-in service
Accessories & options
Hear from our clients
The MePACS staff are lovely, they answer quickly, and I have confidence in the service – I feel that I can rely on them to get me emergency help should I need it.
MePACS saved my life actually. I wouldn’t be here if it wasn’t for MePACS because nobody would have come to check on me. It’s an excellent service.
I was looking for professional, caring and reliable support and I chose MePACS because the service met my exceptionally high standard requirements.
It doesn’t matter what age you are, MePACS is a lifesaver. If you’ve got a medical condition, disability or you’re prone to falls, it is essential to have a personal alarm for your safety.
I am so impressed with the MePACS service. I always have my Home Alarm around my neck, and I wear it in the shower too. When I go out, then I switch it for the MePACS Mobile Alarm and I can even take that on holiday with me.
MePACS has restored my confidence to go out by myself. If you’re a senior who lives alone like me, I would certainly recommend a MePACS alarm. It is essential for us.
MePACS is excellent. The most important thing to me is that I feel secure with it – I’m not a nuisance to anyone around the place, I just push a little button and MePACS will answer in what feels like no time.
“MePACS has got, without a doubt, the politest and nicest people. They never seem to be busy, even though you know they are, they’re terrific. I’d give up all my other possessions before I gave up my MePACS alarm.
I feel safe and supported to keep living independently with MePACS. They give me peace of mind because I know I can rely on them to answer when I press the pendant for help. The response team are there 24/7, and they have my medical details on file so they’re aware of what emergency assistance I may require.
Daily Call FAQs
If you forget to do your daily call, we won’t know that you are okay, so it’s important to remember to press the ‘Call’ button each day.
Please press the ‘Call’ button on your home alarm base unit between 6am and 11am.
If you forget, simply phone us on 1800 451 300 to let us know you are okay.
What happens if we don’t hear from you?
If we haven’t heard from you by 11am, we will follow our Missed Daily Call procedure:
- We will try to call you on your home or mobile phone.
- If we can’t reach you, we will contact your nominated contacts.
- If we are still unable to confirm you are okay by 3pm, we will arrange for emergency services to conduct a welfare check.
Need help remembering?
We can set up an automated reminder on your alarm to help you remember to press the button each day.
Please call us on 1800 451 300, and we can organise this for you remotely.
No, the Daily Call service is an add-on service and works only with the MePACS Home Alarm system.
You do not need any equipment other than the MePACS Home Alarm.
Unfortunately, the Daily Call service cannot detect if you have lost consciousness, fallen or can't reach the 'Call' button. That's why it is important to activate your alarm by pressing the button on your pendant as soon as you feel unwell. If the alarm is not activated, MePACS cannot teel that you are incapaciteted.
If you have missed your daily call check‑in, we will follow our Missed Daily Call procedure and check on your welfare by 3pm.
We can set the daily call reminder for any time between 6am -10:30am.
Please call our Technical Support team on 1800 451 300. Let us know your preferred time and we will change it for you remotely.
Please allow 2-5 business days for the new reminder time to take effect.
Because the Daily Call runs through the Home Alarm system, you must have a MePACS Home Alarm installed to use this service.
We recommend you have at least two nominated contacts who we can contact if you don’t complete your daily check‑in.
We don't have lock in contracts so you can cancel this service at any time. To cancel, please call us on 1800 451 300.
If your alarm is funded by Personal Alert Victoria (PAV), the Daily Call is a required part of your service and cannot be cancelled.
If you are planning to be away from home, please let us know a few days in advance so we can place your alarm on standby. This ensures we don’t disturb you or your contacts unnecessarily while you’re away.
You can submit a standby request using this online form or call our Client Care team on 1800 451 300.
The 6am–11am window allows both early and late risers plenty of time to check in, without triggering unnecessary alerts.
