Referrers Hub

MePACS has been keeping clients safe since 1989. We partner with service providers to offer a reliable solution to enhance the safety and independence of their clients and patients.

As a division of Peninsula Health, a Victorian public healthcare service, we are trusted by healthcare professionals to deliver the highest level of care and expert emergency response.

Quick links

Application form

Prescribe an alarm

Request a quote

SaH / NDIS price lists

Personal alarm funding options

MePACS is an approved provider through the following programs:

Funding Options Overview

Why Choose US

We are here to help

Seamless client onboarding
‍We work directly with clients to make the onboarding process quick and easy.

Training and education
‍Our dedicated team is here to support you to refer clients with confidence and ease.

Duty of care
‍As part of the healthcare network, we prioritise client welfare—delivering person-centred care.

Special pricing for funded clients
To extend your client's funding further, we offer special pricing for Support at Home and NDIS clients.

Request Quote

View SaH/NDIS Price list

personal alarms

Choosing the
‍right alarm

The right personal alarm can be one of the most effective and affordable solutions for managing the safety of older and at-risk persons living independently.

When recommending a personal alarm to a client, it's important to consider your client's specific needs, lifestyle and daily routine.

Key considerations

Client capabilities

The client must be able to safely and easily activate the alarm. Consider their physical and cognitive abilities, dexterity or any other impairment. Accessories can be purchased to assist users with activating the alarm.

Cellular coverage

MePACS alarms do not require a phone line, internet or NBN. Our devices operate on the 4G network. We check coverage for each client to ensure they have adequeate signal due to the compact size of the device.

Client lifestyle

The alarm should support the client's regular activities and lifestyle. Consider whether they will need a monitored alarm both at home and when out and about.

Falls risk

If your client is prone to falls, order the Home Alarm with a falls pendant and add the Mobile Alarm or Solo Connect for when they are away from home for fall detection.

View & Compare Alarms

Features & Benefits

The benefits of monitored alarms

Managing the welfare of older and at-risk persons living independently is a healthcare priority. Research has shown that MePACS monitored personal alarms are an effective solution: resulting in significant cost savings to the Australian healthcare system and improved health outcomes for patients.

Reducing unnecessary ambulance attendance & hospital admissions

Research has shown that MePACS emergency response service reduces unnecessary ambulance attendances by approximately 35%.

Improved falls management

Falls are a leading cause of injury, hospitalisation and death in Australia. A quick response has been proven to reduce the impact of a fall by preventing further injury or complications and improving physical and mental health outcomes.

Increased sense of security and confidence

Alarm users cite feeling safer and more confident living independently with the support of a monitored personal alarm.

Reliable rapid response

MePACS monitored alarms have a dedicated team of professionals ready to respond, even in the middle of the night. Auto-dial alarms rely on family and friends, who are not always available to respond.

Trained emergency monitors

MePACS emergency response operators are Peninsula Health staff, based in Melbourne and trained in line with Triple Zero triage protocol. We do not outsource to third-party call centres.

Secure medical information

Relevant client health data is kept securely on file to assist with tailoring our response. When needed, it is provided to emergency services so they can prioritise the situation appropriately.

Client Application Form

Recommend a Client

Process

How to apply

We manage the entire application process to ensure a seamless and efficient experience for both you and your client.

Request a quote

If a prescription or quote is required for funding approval, this can be submitted online using our quick linked forms above.

Submit application form

Complete our Online Application Form. If you can’t submit an online form, please download our Funding Authorisation Form.
‍
You can add any accessories that are not included on the form in the ‘Additional Information’ field.

Order processing & account setup

Our sales team will contact the client to verify their details and nominated contacts. We will also conduct a brief assessment to understand their specific needs. This is part of our duty of care and helps us ensure they will be equipped with a suitable alarm.
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We then set up the client profile and account, while our dispatch team coordinates delivery.

Alarm installation & activation

The installation of the Home Alarm involves testing the signal strength at the client's home. There are two installation options:

Self-Install: Easy to do with step-by-step guidance from our technical team. Typically takes 15-20 minutes. We recommend having someone to assist if needed.

Tech Install: An approved technician will install the alarm at the home. Available in metro areas only for an additional cost.
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The Mobile Alarm and Solo Connect are dispatched via post, with an easy activation process supported by our technical team.

The referrer will receive confirmation once the installation is complete.

Client Application Form

Download Funding Form

Upgrades

Adding a Mobile Alarm

For clients with a MePACS Home Alarm, the Mobile Alarm provides added safety and peace of mind while away from home.

Featuring falls detection, GPS, two-way voice communication, 4G connectivity and low battery alerts, this compact device provides peace of mind anywhere in Australia with good mobile coverage.

Pricing (inc. GST)

Device‍

$385 + $29 Postage

Monitoring

$12 per month

Please note:
The monitoring cost is in addition to the monthly monitoring fee for the home alarm.

Mobile Alarm Add On Form

Cancellations

Service changes

To ensure safe and responsible cancellation of alarm services, we kindly request the following information:

Client's full name
Client’s address
Client’s DOB
Reason for the cancellation
Does another person at the residence require the service (i.e. spouse)

We will confirm the cancellation with the client or one of their nominated contacts.

If your client is changing providers, cancellation is not required, please simply advise us who their new provider is and we will update the billing.

As part of the public healthcare network, MePACS is committed to upholding the Aged Care Act and delivering the highest standard of care — with honesty, integrity, compassion and respect. Therefore, where possible, please ensure any changes to your clients' services are made in consultation with them and with their knowledge and consent.

Submit Cancellation Request