Support at Home Personal Alarms
On 1 November 2025, the Federal Government is replacing Home Care Packages with the Support at Home program.
The new program aims to offer tailored support and upfront access to services and assistive technology, including personal alarms, to enable older Australians to continue to live independently at home.
The new program aims to offer tailored support and upfront access to services and assistive technology, including personal alarms, to enable older Australians to continue to live independently at home.
FUNDING
Are Support at Home alarms free?
Funding for MePACS monitored personal alarms is available through the Assistive Technology and Home Modifications (AT-HM) Scheme for eligible participants.
Your provider can advise whether your funding covers the full cost of your choice of alarm, and organise the alarm through MePACS for you.
Your provider can advise whether your funding covers the full cost of your choice of alarm, and organise the alarm through MePACS for you.
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Not eligible or waiting for Support at Home?
You do not need Support at Home funding or an aged care assessment to access our service. If you are waiting on funding or assessment, or are not eligible, contact us to discuss the other ways you can fund a MePACS monitored personal alarm.
This may include the NDIS, Personal Alert Victoria (PAV) or Personal Alert AssistanceSA (PAASA), or funding it yourself.
This may include the NDIS, Personal Alert Victoria (PAV) or Personal Alert AssistanceSA (PAASA), or funding it yourself.
Contact us
Products
Support at Home Personal Alarms
MePACS monitored personal alarms are available through Support at Home.
Solo Connect Watch Alarm
The Solo Connect is a discreet and stylish monitored personal alarm.
It works anywhere in Australia with good mobile reception, so you can take it with you wherever you go.
It works anywhere in Australia with good mobile reception, so you can take it with you wherever you go.
Sizes & Colours:
Small 40mm: Green or Cream
Large 44mm: Silver
Large 44mm: Silver
Features & Benefits
Falls detection
GPS locator
Waterproof (IP68 rating)
Two-way communication through the device
Essential health and wellness apps
Touchscreen technology
Home Alarm
Our home alarm keeps you protected at home, with easy, one button-press activation for quick alerts.
With a range of 50+ metres, the home alarm provides coverage across the home and garden and can be safely worn in the shower.
With a range of 50+ metres, the home alarm provides coverage across the home and garden and can be safely worn in the shower.
Add-ons:
The home alarm system can support up to four pendants. Other accessories are available to support those with additional needs.
Features & Benefits
Falls detection
Waterproof (IP67 rating)
Does not require internet or a landline phone
Pendant doesn’t need charging
Two-way communication through the base unit
38+ hours backup battery power for base unit
Home & Mobile Alarm Bundle
Sold as a bundle is the MePACS home alarm and mobile alarm, offering continuous support wherever you are.
Easy to use and compact, the mobile alarm is perfect for staying safe while you are out and about.
Easy to use and compact, the mobile alarm is perfect for staying safe while you are out and about.
Dimensions:
70.7 mm H x 41.5 mm W x 17.3 mm D
Features & Benefits
Falls detection
GPS locator
Mobile: Rain and splash resistant (IP55 rating)
Two-way communication through the device
Simple one-button press activation
Lanyard and belt clip for mobile alarm
Need more information about our alarms?
Compare alarms
What are the key changes?
More support levels
Support at Home offers more funding levels the Home Care Packages, allowing for greater flexibility and tailored support for complex needs.
Dedicated funding for Assistive Technology
The new Assistive Technology and Home Modifications (AT-HM) Scheme provides upfront, annual funding for supports such as personal alarms. This funding is separate from your support services budget.
Support at Home offers more funding levels the Home Care Packages, allowing for greater flexibility and tailored support for complex needs.
Dedicated funding for Assistive Technology
The new Assistive Technology and Home Modifications (AT-HM) Scheme provides upfront, annual funding for supports such as personal alarms. This funding is separate from your support services budget.
Changes for current Home Care Package (HCP) recipients
Your Home Care Package will automatically transition to the new Support at Home program at the same funding level as your HCP.
If you have a MePACS alarm, it will automatically transition to Support at Home with no changes to your service.
If you've been approved for a home care package but haven't been assigned one, you'll maintain your spot on the national registry.
If you have unspent HCP funds, you can use these for a personal alarm. Speak to your provider about your eligibility for this.
Process
How to get a personal alarm through Support at Home
Getting a personal alarm through Support at Home requires a My Aged Care assessment and approval. This will determine what level of Assistive Technology you need to help you live safely and independently at home
To be eligible for an assessment a person must be:
To be eligible for an assessment a person must be:
Aged 65+ (or 50+ for First Nations people), or
Aged 50+ and at risk of, or experiencing, homelessness
Apply for an assessment
To register with My Aged Care for an assessment, you can apply online or call My Aged Care on 1800 200 422.
Gain funding approval
You will be advised of your funding classification. If approved for the AT&HM scheme, you will be assigned a tier. The funds will be available in your support plan.
Choose a provider
To access any services, you need to choose a provider to coordinate your support services, including your personal alarm.
Get your alarm
Your provider will order your chosen MePACS alarm.
Products
Accessories and Add-Ons
At MePACS, your safety comes first. That’s why we offer quality products to enhance your safety and keep you protected at home and away.
