MePACS Personal Alarms: a Bayside Health service
Managing the welfare of older and at-risk persons living independently is a healthcare priority.
MePACS is a monitored personal alarm service that helps vulnerable people to confidently and safely live independently.
Our emergency response team is available 24/7 to provide immediate assistance to clients should they experience an emergency or need help.
MePACS is a monitored personal alarm service that helps vulnerable people to confidently and safely live independently.
Our emergency response team is available 24/7 to provide immediate assistance to clients should they experience an emergency or need help.
Our Personal Alarms
MePACS personal alarms are designed to suit different needs, budgets and levels of support.
Home Alarm
A cost-effective alarm for use around the home and garden. Available with a standard waterproof pendant or fall detection pendant.
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Mobile Alarm
An all-in-one alarm with fall detection, GPS and 2-way voice communication for when away from home. Sold with the Home Alarm.
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Solo Connect
A stylish personal alarm on the Samsung Galaxy Watch with fall detection, GPS, 2-way communication and wellness apps.
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Not sure which personal alarm is right for your patient?
The MePACS Difference
As a division of Bayside Health, we deliver person-centred emergency support—focused on delivering the highest standard of care, not profits.
Not a generic call centre
Our Melbourne-based team are all Bayside Health employees, and fully compliant with the Disability and Aged Care acts. We do not use third-party call centres.
Reducing unnecssary admisions
Early intervention and rapid response can prevent minor incidents from becoming major emergencies. MePACS have been shown to reduce ambulance call outs by 33%.
Supporting Australians for 35+ years
We hold ourselves to the highest standards of care and service quality. Since 1989, we have provided person‑centred services that are inclusive, respectful and empathetic.
Compliant with Australian Standards
As an active member of industry regulator PERSL, we comply with AS4607 — delivering reliable, high-quality care with accountability and transparency.
Registered Aged Care and NDIS Provider
MePACS is a registered provider for My Aged Care Support at Home, the NDIS and Personal Alert Victoria (PAV). Funding is available for eligible participants.
Partnering for good
Through our governmental connection, we are able to partner with hospitals, universities and others to support research, innovation and new initiatives for vulnerable Australians.
Ready to take the next step?
Our service
Why Monitoring Matters
Emergencies can strike any time. Our service guarantees every call will be answered fast - no missed calls, no delays.
Expert response to every alert
Relying on family or friends to answer an emergency call and know how to respond, can be risky. Our professional response team is trained in line with Triple Zero protocols and handle emergency alerts calmly and effectively.
Support even when unresponsive
Clients' medical history, past events and location are stored securely on file. In an emergency, even if a client is unresponsive, we can triage the situation and send the right help.
Improved client outcomes
Knowing help is available 24/7 gives clients real peace of mind and confidence — improving community engagement, social inclusion and participation in daily activities.
Duress Alarm for Lone Workers
Work-related violence and aggression against healthcare workers continues to pose a significant risk for staff.
The immediate response provided by MePACS 24/7 duress service, helps to protects staff who work alone or in high-risk environments. Because lone worker safety matters.
The immediate response provided by MePACS 24/7 duress service, helps to protects staff who work alone or in high-risk environments. Because lone worker safety matters.
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Features & Benefits
Real-time monitoring
Once the alarm is activated, MePACS can hear and record everything that going on through the alarm and take action.
Fast and easy to use
The alarm can be activated quickly with a single button press. No need to scramble for a phone or navigate apps.
Two-way hands-free communication
Speak directly with MePACS through the device, keeping your hands free to manage the situation or administer aid.
GPS locator
Built-in GPS shares your location with MePACS in an emergency, so we can send help to wherever you are.
Calls are recorded
All conversations via the duress alarms are recorded and available upon request for police or legal situations.
Concern call
If there's a reason for concern, MePACS can ping the alarm to get its location or dial into the device to speak with the worker.
Team sharing
The Duress Alarm can be shared within a team, making it a cost-effective solution for workplaces with rotating shifts.
Check-in for faster support
Staff can check-in with MePACS during a shift to share their location or flag that they're entering a potentially risky situation.
Discover how we can help keep you and your team safe
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