"I feel safe and supported to keep living independently with MePACS."
Ormond lives independently in Victoria and has been a valued MePACS client for more than 15 years. Over that time, he has come to deeply appreciate the care and reassurance provided by the MePACS 24/7 emergency response service—support that has played a vital role in helping him remain safely and confidently in his own home.
When Ormond started to live on his own, he knew his personal history of a heart attack and ongoing medical conditions would put him at risk. He wanted a safety measure in place in case he experienced a medical emergency or a fall. "So I joined MePACS and it was a great decision from then on," says Ormond with confidence.
"MePACS gives me peace of mind because I know I can rely on them to answer when I press the pendant for help. The response team are there 24/7, and they have my medical details on file so they're aware of what emergency assistance I may require," he explains.
Support at the press of a button
Due to his underlying medical conditions, Ormond understands that it’s not a question of if he’ll face a serious medical emergency—but when. That’s why having fast, reliable support is essential. Today, both Ormond and his family feel reassured knowing that MePACS is always available to respond swiftly and efficiently, especially when time is of the essence.
"There was a time where I started getting chest pains and was having trouble breathing at home. So, I pressed the alarm around my neck and MePACS quickly called an ambulance to take me straight to hospital," said Ormond. Fortunately, it was pneumonia rather than a heart attack and Ormond was able to make a full recovery.
This quick response meant Ormond received the care he needed without delay—exactly when it mattered most.
Peace of mind when it matters most
Living independently is important to Ormond. While his daughters would like him to live closer to them, he feels more comfortable in his own home. Now with his MePACS Home Alarm, he enjoys the added protection and confidence knowing that he has a reliable safety net.
The MePACS Home Alarm is a budget-friendly personal alarm system for use around the home and garden. The lightweight pendant is easy to use and can be worn on the wrist or around the neck. It’s completely waterproof, meaning it can—and should—be worn in the shower or bath.
As an extra layer of reassurance, Ormond also uses the MePACS Daily Call — a check-in service that gives peace of mind to family and friends. Each morning between 6am and 11am, Ormond presses a button on his Home Alarm to let MePACS know he’s okay. If he misses a day, the MePACS team follow up by 3pm to check on him.
"When you get older and have respiratory problems, you start to worry more about your health at night. The fact that I'm encouraged to press my MePACS alarm every morning is very reassuring because if something goes wrong overnight and I don't press it for whatever reason, they'll make sure someone checks in on me", said Ormond.
With MePACS providing daily reassurance and 24/7 support, Ormond feels confident he can continue living safely in the home he loves.
"I feel safe and supported to keep living independently with MePACS."
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