Jean’s story: finding confidence after a frightening fall

A routine task quickly turned into a frightening experience for Jean — one that changed how she thinks about safety while living independently.

She was putting her rubbish bin out when a gale-force wind blew a board in her path and she was knocked to the ground. “I went flying, and my head connected with the gate frame. I was trapped in the dark out in the yard. No one heard me calling for help,” she explains.

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Help at the press of a button

In that moment, alone and injured, Jean needed help quickly. With her MePACS personal alarm, she was able to call for support straight away. “ I pressed my MePACS alarm. They came straight through the alarm and I said, ‘I need an ambulance’.”

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Even though help was a long way away — with the ambulance travelling nearly 150 kilometres and taking over two and a half hours to arrive — Jean wasn’t left alone during the wait.

“MePACS rang every 20 minutes to make sure I was okay because I was on my own,” she recalls.

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That consistent check-in and reassurance made a significant difference during one of the most difficult moments of her life, ensuring she didn’t feel isolated while waiting for help.

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A new sense of confidence

Following the incident, Jean chose to add a MePACS mobile alarm to her home alarm, giving her support both at home and out in the community. “I walk unafraid now in life because of my little black device. It's magic,” she says.

With coverage across Australia where there is mobile reception, the mobile alarm supports Jean’s active lifestyle, particularly as she spends time working outdoors in her local area.

She describes her mobile alarm as more than just a device — it’s a constant source of reassurance. “better than diamonds because it is a diamond in my life.”

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Everyday reassurance for Jean and her family

Part of Jean’s confidence comes from her daily routine with MePACS. A simple check-in each morning adds another layer of safety and connection.

“I do my daily call with MePACS and press the button on my home alarm every morning. If I forget, and I've done it a few times, I get texts - 'Are you okay? Have you forgotten to press your alarm?"

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That reassurance extends to her loved ones as well.

“They think it's fantastic because it takes the worry off their shoulders of having to keep tabs on me. They no longer have to think, ‘Is mum okay today?’ Because they know if mum's not okay, the MePACS alarm will know,” she explains.
“For someone who has lived alone for more than 30 years, this support truly means everything.”

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Peace of mind that supports independence

Today, Jean continues to live independently with renewed confidence — knowing help is always within reach.

“My MePACS monitored personal alarm is around my neck 24 hours a day. I know if I fall again, I've got help at my fingertips,” she smiles.

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In her words, the impact is simple but powerful:

“My MePACS mobile alarm is worth its weight in gold. I fly through life now, not scared anymore, not afraid.”

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A simple way to feel safe and supported

Jean’s story is a reminder that the right support can make all the difference. With a 24/7 monitored personal alarm, it’s possible to stay independent while feeling safe, supported, and connected — even in unexpected moments.

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Learn more about the MePACS Duress Alarm Take the next step to support your healthcare team with a practical safety solution. Learn more →