Technical Support
Existing clients, please contact Helpdesk:
- for any technical issues with your alarm / device
- to book or change a self-installation
1800 451 300 – Press 3
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Accounts Team
Existing clients, please contact Accounts:
- to pay your bill
- to update payment details
- if you change funding providers
- about invoice or payment enquiries.
1800 451 300 – Press 5
Mepacsaccounts@mepacs.com.au
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Client Services
Existing clients, please contact Client Services:
- to update address or contact details
- for PAV enquiries
- to buy a falls pendant or key lock
- to replace lost products
1800 451 300 – Press 2
mepacs@mepacs.com.au
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Monitoring Team
Existing clients, please contact Monitoring Team:
- to respond to a call from our Monitoring Team about a missed daily call or button press
- to put an alarm on standby, e.g. if you’re going away or to hospital
- for replacement wrist straps or pendant chains
1800 451 300 – Press 1
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